PERfecting Workplace Conversations
Learn how to handle difficult conversations at work with confidence and ease
Do you find it stressful to approach people you work with, when you know that the conversation might be challenging?
Are you looking for a new approach, so you can feel confident enough to instigate these conversations, knowing that you can manage them to a successful conclusion?
The ‘Perfecting Conversations’ Communication Model is the answer!
The model is an easy-to-use, three-phase system that will enable you to:
- Tackle unwelcome or negative behaviour from your staff or colleagues (or even your boss!)
- Negotiate important deals with clients or suppliers
- Control your emotions and reduce your stress levels
- Establish harmony in your team by resolving conflict
- Overcome any anxiety you feel about approaching sensitive subjects
- Exert confidence without being confrontational
- Manage conversations so that you get what you want from them
Whatever your situation – whether you’re an HR Manager dealing with interviews, performance reviews, and disciplinary processes, or a line manager steering a team, or a department head managing corporate change, or an individual trying to bag a promotion or a pay rise – this approach is for you.
The Perfecting Conversations Communication Model was developed by Rob McPhun, who spent 34 years in the UK police force managing difficult conversations with people from all walks of life on the streets of a major city. During his time with the police he also trained other officers in how to handle challenging and volatile situations, as well as how to manage their teams; since retiring from the police, Rob has successfully coached managers and individuals in a wide range of private businesses. His book ‘Perfecting Conversations: How to handle difficult conversations at work with confidence and ease’ is available now in paperback and Kindle edition.
