PERfecting Workplace Conversations

In this book you will learn how to:

• Approach team members about negative behaviour in a professional and productive manner
• Control your emotions during difficult conversations
• Stick to your own agenda instead of allowing others to take over
• Overcome any fear and anxiety you feel about addressing colleagues’ behaviour
• Achieve what you want to from your conversations
• Confront people without being confrontational
• Manage conversations to a successful conclusion