Whose responsibility is it to make sure that the message being delivered is the one that is received? Successful communication is about getting your message across so that the other person understands what your intentions are, or what knowledge you are trying to convey. This, I believe, places the onus on the person communicating to …
This case study relates to how important the selection of your wording can be and that if you get it wrong how a deal can unravel or become difficult to complete. It revolves around me coaching a client and the discussion we had about using other people’s money to invest in your projects whilst giving …
This case relates to an individual who was concerned about making a phone call to an estate agent in order to get them to re-negotiate a purchase price with a vendor based on a RICS (Royal Institute of Chartered Surveyors) down valuation. It highlights the benefits of the planning, preparation and particularly the practising stages …
The haunted face of a new client arriving at the door has become a familiar sight to Anne Riddle. “They’re very frightened, and usually carrying a big bag – very occasionally carrying a suitcase – of unopened letters. Letters that they recognise the shape and colour or the print on, so they haven’t opened them. …